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Shipping & Returns

We will only shipped to the billing address associated with the card. If the shipping address doesn't match the billing address you'll have to fill out a credit card authorization form and have it to us within the next busy day.  All packages are shipped via FEDEX 



PAYMENT TERMS

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

 

ORDER PROCESSING

The processing time for orders is 2-4 business days. After that, delivery time within the United States is 2-5 days, and 6-10 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. If you are ordering during a sale Shipping can take more than 5 days. If you reside in an apartment complex please be sure to add your apartment number when ordering.We are not responsible for carrier delays, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order. Delivery estimates do not include processing time. Thank you for your patience



RETURN POLICY

ALL SALES ARE FINAL !!

Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis. If your refund is accepted we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with! There will be a 30% restocking fee on returned hair. 



Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Beaute By Sade, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. 

 

 

PLEASE NOTE:

Beaute By Sade isn’t responsible for any lost/damage packages.

Any custom color orders require an additional 2-3 days , for the coloring process . 

Any Wig orders require and additional 3 days for production time. All wigs are made from start.

 

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