We are unable to offer refunds. We do offer exchanges for the same purchase price if you contact us within 3 business days of delivery. Hair must be in the original state ( sealed, not altered) and must be returned in the original packaging. 

 Please note, Beaute By Sade reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.